Privacy Policy

1. Introduction

Roofing of Virginia Beach ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect information when you:

• Visit our website or landing pages;
• Request a quote, inspection, or service appointment;
• Call, email, or otherwise communicate with us; or
• Interact with our online forms, advertisements, or third‑party service providers.

By using our website or providing information to us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information to us.

2. Information We Collect

We collect information that helps us provide roofing services, respond to your requests, and improve our website. The types of information we may collect include:

2.1 Information You Provide Directly

When you contact us or submit a form, you may provide:

• Name;
• Phone number;
• Email address;
• Service address or general location;
• Details about your roofing issue or project; and
• Any other information you choose to share in your message.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address;
• Browser type and version;
• Device type and operating system;
• Pages you view and links you click;
• Referring/exit pages and date/time stamps; and
• General location information (city/region) based on your IP.

This information is typically collected using cookies, analytics tools, and similar technologies (see the "Cookies and Tracking Technologies" section below).

2.3 Information from Third Parties

We may receive information about you from third parties, such as lead providers, advertising platforms, or form services, when you have given them permission to share your information with home service providers like us.

3. How We Use Your Information

We use the information we collect for purposes related to providing roofing services and running our business, including to:

• Respond to your inquiries, estimate requests, and service calls;
• Schedule appointments, inspections, and roofing work;
• Send you confirmations, updates, and service‑related communications;
• Provide customer support and address questions or concerns;
• Improve our website, services, and customer experience;
• Analyze website usage and advertising performance;
• Detect, prevent, and address technical issues or potential fraud; and
• Comply with legal obligations and enforce our terms and policies.

We do not sell your personal information to third‑party marketers. We may, however, use your information to contact you about services that are closely related to the roofing work you requested or that may reasonably interest homeowners in our service area.

4. Legal Bases for Processing (If Applicable)

Depending on where you live, our legal basis for collecting and using personal information may include:

• Consent: When you voluntarily provide information or opt in to communications.
• Contract: When processing is necessary to provide services you request or to take steps at your request before entering into a service agreement.
• Legitimate interests: When we process data for reasonable business purposes such as improving services, securing our website, or responding to customer inquiries.
• Legal obligations: When we must retain or disclose information to comply with laws or regulations.

5. How We Share Your Information

We may share your information in limited ways that support our roofing services and business operations, including:

• Service providers: With trusted third parties who help us operate our website, manage forms, schedule jobs, process communications, or perform other business functions on our behalf.
• Professional partners: With financing partners, material suppliers, or subcontractors when necessary to provide the services you requested.
• Legal and safety: When required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, investigate potential violations, or protect the safety of our customers and the public.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, where customer information may be transferred as a business asset.

We require any third parties who process personal information on our behalf to handle it in a manner consistent with this Privacy Policy and applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, understand how visitors use the site, and improve our advertising.

6.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit.

6.2 Types of Cookies We May Use

• Essential cookies: Required for basic website functionality and security.
• Performance and analytics cookies: Help us understand how visitors use our site so we can improve content and layout.
• Functional cookies: Remember your preferences and settings to provide a better user experience.
• Advertising or marketing cookies: May be used to deliver more relevant ads or measure the effectiveness of our advertising campaigns.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. If you choose to disable cookies, some parts of our website may not function properly.

By continuing to use our website without changing your settings, you consent to our use of cookies and similar technologies as described in this policy.

7. Data Security and Retention

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal reporting obligations).

8. Your Privacy Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, which can include:

• Requesting access to the personal information we hold about you;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion of your personal information, subject to legal or contractual obligations;
• Objecting to or requesting restriction of certain processing activities; and
• Withdrawing consent where processing is based on your consent.

To exercise any of these rights (where applicable) or to ask questions about your privacy, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to certain requests.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can delete the information as appropriate.

10. Third‑Party Websites and Services

Our website may contain links to third‑party websites, forms, or services that are not operated by us. This Privacy Policy does not apply to those third‑party sites, and we are not responsible for their content, policies, or practices. We encourage you to review the privacy policies of any third‑party sites you visit or services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes become effective means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or if you would like to exercise your privacy rights, please contact us: